The Yacht Harbour Association (TYHA) administers the Gold Anchor scheme globally along with the Marinas Industry Association. The objective is “raising standards and providing customer centric services.” The accreditation is based on a self assessment and site assessment of 6 categories including ambience, customer service, facilities and environemental. Berth holder surveys contribute to the rating and mystery shopper checks are used during the validity period.
“I’m extremely pleased to accept this award on behalf of the team at Thames and Kennet Marina. Their continued commitment to improving the customer experience whilst raising standards is to be commended. I am extremely proud of their efforts. It is an increasingly competitive marketplace out there and it is reassuring to receive independent confirmation that we are offering first class service and facilities. We hope this gives both our existing and potential customers the assurance they need when choosing a marina.”
Perfectly positioned for exploring London
Situated on the River Thames, the marina has the ability to cater for all types of boats, including Dutch barges. Thames and Kennet offers excellent facilities, secure pontoons and some of the best amenities on the Thames. Complete with chandlery, laundry, toilet and shower facilities. . Check out the Dock restaurant and bar on the marina that often features live music. The marina is perfectly positioned for those wishing to explore London and the best of the UK’s inland waterways.
Come and take a look around the marina and see the quality of service and facilities for yourself. For more details please call 0118 948 2911 or email [email protected].